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Customer Service Workshop
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 Export to Your Calendar 12/6/2019
When: Friday December 6, 2019
8:30 AM
Where: Greene County Media Room
541 Ledbetter Road
Xenia, Ohio  45585
United States

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Fees
$79 AWWA Member
$89 Non-member
2 or more $70 each

Registration
Register online HERE
*Deadline to register and pay online is Wednesday, November 27, 2019

Agenda

8:30 am Registration & Continental Breakfast
9:00 am Welcome & Introductions
Mark Chandler, Greene County Deputy Director of Operations
9:15 am Avoiding Fraud, Preparing for Auditors, Bankruptcy and other topics you wish you didn't have to think about
Diana Steck, Software Solutions Professional Services
10:00 am BREAK
10:15 am Intro to Water, Sewer and Storm Water Basics
Ray Schwarz, NECO Account Manager
11:00 am Troubleshooting Calls and Improving Flow
Kim Spiert, CSAC Co-Chair, City of Columbus
11:45 am Lunch
12:30 pm Raising our Meter IQ
Danielle Wolfe, City of Fairborn Revenue Manager
1:15 pm "Let's Discuss It!" Contributions, Rules and Policies, and Change
Pam Whited, Suez Water, City of Huber Heights
2:15 pm BREAK
2:30 pm "Let's Discuss It!" Continued
Pam Whited, Suez Water, City of Huber Heights
3:15 pm Closing & Keith Hunsberger Award
Kim Spiert, CSAC Co-Chair, City of Columbus