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Customer Service Workshop
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6/13/2019
When: Thursday, June 13, 2019
Where: Canton Water Department
2664 Harrisburg Rd NE
Canton, Ohio  44705
United States

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Fees
$79 AWWA Member ($99 after 5/30/2019)
$89 Non-member ($109 after 5/30/2019)
2 or more $70 each ($90 each after 5/30/2019)

Registration
Register online HERE

Agenda

8:30 am Registration & Continental Breakfast
9:00 am Welcome & Introductions
City of Canton
9:15 am The Art of Listening
Kim Spiert, City of Columbus
10:00 am Problem Solving through Communication
Dawn Hostetler, Village of Hicksville
10:45 am BREAK
11:00 am Role Play "Say What" Demonstrating Empathy
Cathi Clements & Jackie Moore-Towns, Montgomery County Environmental Services
11:30 am Role Play "Let me speak to your supervisor" When to transfer an escalated call
 Cathi Clements & Jackie Moore-Towns, Montgomery County Environmental Services
12:15 pm Lunch
1:00 pm Hot Topics Roundtable
Pam Whited, Suez Water
2:00 pm BREAK
2:15 pm Hot Topics Roundtable cont'd.
Pam Whited, Suez Water
3:15 pm Closing & Evaluations
Kim Spiert, City of Columbus, CSAC Co-Chair