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Customer Service Workshop
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 Export to Your Calendar 12/7/2018
When: Friday, December 7, 2018
Where: Montgomery County Environmental Services
1850 Spaulding Rd
Kettering, Ohio  45432
United States

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OAWWA Customer Service Committee Workshop - December 7, 2018

Location
Montgomery County Environmental Services
1850 Spaulding Rd
Kettering, OH

Fees
$79 AWWA Member ($99 after 11/30/2018)
$89 Non-member ($109 after 11/30/2018)
2 or more $70 each ($90 each after 11/30/2018)

Registration
Register online HERE
Download a flyer HERE

Make checks and invoices payable to: OAWWA 
Mail to: 17 S. High St, Suite 200, Columbus, OH 43215

Agenda

8:30 am Registration & Continental Breakfast
9:00 am Welcome & Introductions
Pat Trumbull, PE; Director, Montgomery County Environmental Services
9:15 am How to Pass a Mostly Painless Rate Increase
Briana Wooten, Montgomery County Environmental Services
10:15 am BREAK
10:30 am Find the Money
Bill Bulloch, SVP, Principal, Utility Revenue Management Company, Inc
11:30 am Real Time Utility Data Improves Staff Efficiency
Mike Pritchard, GIS Manager, Del-Co Water Company
12:30 pm Lunch
1:30 pm Roundtables
-AMR/AMI - Jay Ponder, NECO
-Shut-off/Turn-on Policies and Procedures - Pam Whited, Huber Heights (SUEZ)
-Handling Billing Errors - Diana Steck, Software Solutions
2:30 pm BREAK
2:45 pm Roundtables 
Continued..
3:15 pm Closing
Cathi Clements, CSAC Co-Chair